Frequently asked questions.

Prestige FM is a national company covering England, Scotland, Wales and Northern Ireland, including London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Cardiff, Belfast and every major town and city. Multi-site clients get one contract and one account manager for every location.

We provide office cleaning, commercial deep cleaning, commercial kitchen and TR19 extraction cleaning, warehouse and industrial cleaning, builders’ cleaning, retail, healthcare, school, hospitality, gym, communal area, washroom, window, carpet and floor cleaning, disinfection, jet washing and facilities management.

Yes. Alongside our commercial work we provide residential regular cleaning, deep cleaning and end-of-tenancy cleaning.

Most contracts can start within one to two weeks of a site survey. Urgent one-off cleans can often be arranged within 24–48 hours.

Yes. Every commercial quote starts with a free, no-obligation site survey so we can price accurately and agree a written cleaning specification.

Yes. We manage the handover, including TUPE where existing cleaners transfer, so there is no gap in service.

We give a fixed monthly price based on the hours needed to meet your specification. It includes labour, supervision, equipment, products and audits. Periodic services are priced up front.

UK contract office cleaning typically costs £15–£25 per cleaner hour, or roughly £21.50–£25.50 in London. A small office cleaned five evenings a week usually costs £400–£800 a month.

We offer flexible agreements with a clear notice period. We would rather keep your business by performing than by locking you in.

Yes. Every team member has right-to-work checks and references, and DBS checks are carried out for settings that require them, such as schools and healthcare.

Yes. All cleaners complete induction and ongoing training covering cleaning methods, COSHH, health and safety and site-specific procedures, with additional training for healthcare, food and industrial settings.

Yes. We assign a regular team to your site, with trained cover for holidays and absence.

Yes. We hold public liability and employer’s liability insurance, and certificates are available on request.

Yes. Risk assessments, method statements and COSHH assessments are provided before work starts on every site.

Your account manager carries out regular documented quality audits, and any issue reported is put right, normally within 48 hours.

Tell us and we will put it right, usually within 48 hours, at no extra cost.

Yes. We use low-toxicity, biodegradable products and microfibre systems wherever possible, reducing chemical and water use.